Alcatel-Lucent OpenTouch Suite for Small and Medium Businesses
Simplify your communications and maximise your business
To succeed as a small or medium business (SMB), you need to keep customer satisfaction and employee productivity high and operational costs low. Dynamic communications that help you strengthen relationships, increase collaboration and mobility, and improve performance are at the core of your future success.
Consulting & Legal
Manage Your Critical Data
Flexibility for every new project
When working in teams, it is essential to be able to communicate at any moment, whereas in the analysis phase you need to be left undisturbed by customers. So it was important to adapt internal and external communication tools to the consultants’ case-by-case needs, not the other way around.
Customer satisfaction is not just about the quality and value of your products and services. It is also about how quickly clients, partners and suppliers can reach you, how well they are greeted, and how long they need to stay online to have their questions answered. Employee productivity increases when you can reach the right people at the right time on the right device. It increases when you eliminate time-wasters, such as missed calls and unnecessary travel. Productivity also improves when you enable new capabilities, such as working with remote and virtual teams, staying connected while traveling, or simply working from home. Controlling costs is not just about getting a solid return on investment (ROI). It is also about managing expenditures — especially communications expenses — in a way that suits your budget and your organizational structure. Alcatel-Lucent Enterprise partners with you to put all the pieces together and simplify your communications. We can help you interconnect your people, their knowledge and your communications network so you can focus on growing your business.
Turn First Contacts Into Repeat Business
Satisfied customers generate repeat business, and effective communications can dramatically raise your level of service. Ensure that you handle incoming inquiries professionally with an efficient greeting system that welcomes clients by name and rapidly refers them to the right salesperson. Deploy a phone system that allows you to quickly set up conference calls and reach your technicians, sales representatives, consultants and delivery staff anywhere, at any time.