The Alcatel-Lucent Enterprise OpenTouch® Suite for SMB for Public Administration enables busy staff to better serve the public with an efficient, feature-rich communication system.

 

The OpenTouch Suite for SMB provides end-to-end call management, seamless, flexible services and on-site mobility.

 

Trends in Public Administration

 

Public servants are dealing with increasing complexity and pressure to promote growth, stability and jobs in uncertain economic times — all while ensuring information security and privacy.

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Challenges for Public Administration

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To serve the public, you need to focus on client satisfaction and always be reachable, at your desk or on the move. If you leave your office, you must be able to forward calls to voice mail and check voice mail remotely while maintaining privacy and a professional image. The communication system must handle call overflow when you are busy serving a client. The system must provide end-to-end call management, with a professional welcome and efficient call routing to the right destination. To increase staff productivity, the system needs to be integrated with administration operations.