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Stay profitable with technology on the go.

To be competitive, retailers must attract customers and build client loyalty while keeping prices low and profit margins high.


Alcatel-Lucent draws on IP communication expertise to help retailers streamline business operations, boost employee productivity and enhance the customer experience.


Boost customer satisfaction and build loyalty

We offer a range of solutions that help retailers optimize their operations and maximize sales opportunities. Our multimedia contact centers help you ensure positive and consistent customer interactions in the store, online and over the phone.
> Find out more about our Customer Service solutions


Connect purchasing offices, shop floors and warehouses

Our customized communications solutions help you connect mobile workers and facilitate remote collaboration. We offer intelligent call routing between sales and warehousing employees, as well as conferencing tools that enable real-time communication between remote sites and teams, giving you instant visibility over your entire stock.
> Discover our Unified Communications solutions


Our expertise

Alcatel-Lucent has developed and deployed advanced telecommunications solutions in more than 130 countries and has extensive experience working with retailers around the world.
> Explore all Enterprise solutions


Alcatel-Lucent OpenTouch Suite for Small and Medium Businesses


Simplify your communications and maximise your business


To succeed as a small or medium business (SMB), you need to keep customer satisfaction and employee productivity high and operational costs low. Dynamic communications that help you strengthen relationships, increase collaboration and mobility, and improve performance are at the core of your future success.


Case Study

Alcatel-Lucent OpenTouch Suite for SMB for Car Dealerships

Mobility and call management for employees on the move






Optel BCS

PO Box 180

Nesconset NY 11760


Phone: (631) 348-7200

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Stay profitable with technology on the go.

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