Assistance is always just a phone call away. Our Knowledgeable and well trained IT customer service specialist at our IT service Desk are ready and available to quickly answer your needs 24 hours a day 7 days a week.
Our service desk handle issues right over the phone. It has never been easier to handle problems such as PC and network troubleshooting, Handheld device configuration and troubleshooting, administrative
tasks, software installations, application support, virus and spyware removal and file/folder restores.
So the next time you’re on a deadline and a client is getting antsy, or your putting the finishing touches on a sales presentation when suddenly and vital piece of technology goes haywire. Our world- class service experts will be there to take your call and stick with you until your solution is found.
The Strength of Techguard
STRATEGIC GUIDENCE AND TACTICAL PLANNING
WORLD-CLASS NETWORK OPERATIONS CENTER
QUALIFIED TEAM OF EXPERT TECHNICIANS
Optel’s BCS’s Techguard Engineering staff will analyze your IT infrastructure, and strategically create a customized IT Solution that fits the needs of your business.
We will analyze and understand your needs and only make recommendation where both resource and operational gains may be achieved.
It is our objective to reduce the liability of a poorly designed network infrastructure that could jeopardize the future of your business.
When our IT management team designs your IT strategy our goal is to give your business the cutting edge technology it needs to increase employee productivity, and reduce down time.
Our ongoing network support team will monitor your hardware to insure your network is safe, secure and reliable at all times.
For your free IT network assessment please contact one of our Techguard representatives today.
work tirelessly to provide you with optimal network performance.
By monitoring your servers we will ensure your security patches and anti-virus protocols are up to date. Our team will verify that data backups are completed on a regular basis and will regularly install patches and implement service packs.
We will be able to identify and analyze server “events” for potential problems from our remote NOC and in most cases remediate those potential issues before you realize a problem may occur.
Optel BCS’s world-class Network Operations Center (NOC) provides unmatched technical support and expertise, 24x7 365 days a year.
We will maintain 24/7 watch over your entire IT environment (network servers, desktops, mobile devices, etc.)
Our NOC technicians carefully monitor every netflow, hop, server and endpoint attached to your network. They're constantly on the lookout for any anomalies in infrastructure health, security, and capacity, and they
certifications such as Microsoft Office Professional, Virtualization, Cisco, Alcatel-Lucent, VMware, Citrix, SonicWall, and other top industry certifications.
With Optel BCS’s knowledgeable engineers, we are always ready and available to quickly address your needs, whether it is a device, software issue or problem with your network, our team has the talent to find the right solution.
We are equipped to handle your matters with qualified offsite and onsite technicians.
Our world-class team is well versed and supports popular applications for Desktop Publishing, Graphics, Office Productivity Suites, Browsers, Email, Anti-Virus, Word Processing, Database, Domains, PC and Network, Desktop Operating Systems and Wireless Devices.
Our seasoned technicians hold several technology
Our Team works around the clock to ensure your business is never at risk.
Our Platform is perfect for small business to eliminate the stress of IT failures.
100 GB of
Your data will automatically be backed up and secured on a daily basis.